How can we help?

Write to legal@nexva.co. We reply within two business days.

We can help with

  • Adding Nexva One to your assistant
  • Searching, carts and opening a checkout
  • Your Nexva One account and saved addresses
  • Finding the store that handles your order
  • Privacy requests and deleting your data

The store handles

  • Payment and charges
  • Delivery and tracking
  • Cancellations, returns and refunds
  • Product questions and warranty

Ask Nexva One “where is my order?” to get the store’s order page, or use the confirmation email the store sent you.

Quick answers

The connector does not show up in my chat

Start a new chat after adding it, and make sure it is switched on in the tools or connectors menu. In ChatGPT, custom connectors need developer mode. Step-by-step instructions are on the install page.

A price or stock level looks wrong

The store’s checkout always shows the current price and availability. Tell us which product and we will check the listing.

I want my data deleted

Email legal@nexva.co from the address on your account. See the Privacy Policy for what we keep and for how long.

I own a store listed here

To change or remove a listing, write to legal@nexva.co — we act within two business days. To join, see For stores.